顾客评论

我们知道在安第斯山脉的花岗岩山峰和冰川峡谷之间徒步旅行的梦想是什么,但是乘坐Swoop飞机去巴塔哥尼亚究竟是什么感觉呢?我们决定让我们的客户进行谈话,并在下面分享他们的经验雷竞技raynet

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詹姆斯·布莱恩-西班牙旅行时间:2019年1月

1.

客户评级探险归来后,我们会问客户:“在0-10的范围内,10是最高的,您向朋友或同事推荐Swoop的可能性有多大?”雷竞技raynet

虽然有明显的亮点(“大冰”和法国山谷是我们的最爱),并且在转移/预架物流方面的一切都很顺利,我们必须承认我们对所提供的整体经验相当失望并希望分享我们的巴塔哥尼亚旅行中有重大改善的一些领域。我们的一般感觉是,我们支付了一项非常高的溢价,以便组织这次旅行(与我们在地上看到的费用相比,同事支付同一活动的费用),因雷竞技raynet此难以推荐公司向我们推荐公司朋友们。1.我们在旅行之前特别询问了徒步旅行的物流以及我们需要携带的东西(从以前的经验中,我们知道徒步旅行的享受可能会随着额外的重量而变化),并被建议所有野营设备和午餐在EL期间Chalten每天都会提供,因此我们只需要携带我们的个人物品/服装。因此,在第1天抵达办公室并被通过并要求携带(沉重)睡袋和午餐,为所有3天携带午餐,我们没有考虑我们带来适当的袋子才能携带我们自己的事情。这意味着我们必须把睡袋悬挂在我们的背包里,这是非常不舒服的,并且午餐是a)压扁并因此在整个3天内毁了一下,b)在整个日子里,我们都可以在整个日子里保持充满活力我们使用徒步旅行和寒冷的天气(每天有几个小吃的小卷和小empanada)的能量水平,让我们每天下午都饿了。 We saw many other groups trekking who were having hot soup / drinks prepared and lunches carried by their guides that were clearly more plentiful and of a much higher quality. As well as this, the dinner on day 1 at the refugio that we were given was a bowl of polenta with a dollop of tomato sauce on top, so again not substantial as well as extremely unappetising (considering we were asked what we wanted, requested something with meat, but were provided this whilst the staff ate a meat platter next to us). The second night camp and food were much better but the first night was a disappointment given we thought we had booked a premium operator. 2. At the time of booking we were told we could choose the Estancia day trip. We asked about this a few weeks before the trip and were told “we have already booked you on the Estancia Cristina trip” and so we trusted your judgement given that you already knew we were adventurous and liked trekking. However the trip selected involved a 1 hour coach journey, 3 hour boat, 1 hour 4x4, some time for lunch, a museum tour and then 3 hours back on the boat / bus. Given that we had to wake up at 6:30am to do this trip this was not a pleasant experience and we would never have chosen this if we’d known the itinerary of the day, which we didn’t even find out until on when on the boat. Here we heard that there were two other options for the trip that included trekking which we clearly would have preferred (our option was full of older travellers and families who were unable to walk distances), but were advised that it was too late to switch at this point. Other guests we spoke to had a similar perspective that it was a very long day of travel for not very much. 3. Ecocamp is in a wonderful location and the food and accommodation is fantastic. However we had 3 significant issues: a. One of the major reasons for selecting this option were the different activities that we could do each day. On the first day we selected the “Towers trek” only to find out that we were in a group of around 20 relatively slow walkers which was extremely frustrating for us. After a lot of tedious and tense back and forth with the guides, we eventually persuaded them to let us go ahead if we signed a waiver (the experience however left us with a sour feeling considering the staff appeared to be annoyed). Seeing us do this, a couple of other guests also joined us on this saying they also wouldn’t have been able to cope with the slow speed. The second day was a Sunday and even the guides themselves admitted that the choice of tours was poor so we spent the day at the camp (again, with other guests who agreed). On the third day we did the French Valley trek but were disappointed to learn that the guided section did not go all the way to the French Valley, but only to the Italian campsite and hence not to the French lookout. So again we asked to sign the waiver (which again took a lot of time and convincing) so we could go ahead and see the French Valley itself. It was amazing but when we returned to the boat we were asked by the guides not to talk about our experience with the other guests (as they knew they had all missed the best part). On the 4th day the tours repeated themselves from Day 1 so we booked ourselves on our own horse riding experience. So overall we didn’t use any of the guided excursion throughout our entire 4 day stay at EcoCamp. b. There was a frustrating atmosphere amongst the guides of “rushing” everybody to be on time. We fully agree it is good to be punctual but felt we were constantly being “chased” by the guides to be on time with say 3-4 reminders during breakfast (despite never actually turning up late!) of when we needed to leave which does not make breakfast a very pleasant experience. Similarly for example on the French Valley hike described above, the guides were far too conservative with the time it would take to do things which meant either guests missing out or lots of standing around waiting for boats / buses. We personally also didn’t head to the final viewpoint specifically because of this, despite other walkers having been able to make it. c. Other guests were on “Adventure” packages which involved kayaking / horse riding whilst we were on a “Classic” package that we were not aware of until we arrived (aware of the activities, not aware of the different options and the name). In fairness to Swoop none of the other guests knew the names of the packages or that other options were available so I think this is the fault of EcoCamp but we would have like the option to do other things (we ended up walking down to the visitor centre to book our own horse riding and paying an additional $90 each) d. At dinner one of the guides said to us “this is quite an expensive hotel but not so expensive” which unfortunately for us summed up the attitude of the guides and the general way the hotel is run. They are correct it is not as expensive as some of the luxury hotels in the area but that is not a good benchmark. It is a very expensive hotel by any measure and the standard of the service and general desire to adapt to the needs of different types of guests just was not there. We were with other younger people who felt the same, that the EcoCamp is well catered for older visitors on the “classic” package or people doing the W Trek but not for younger people on the classic package. Overall for the EcoCamp experience which was a significant part of the cost of the trip we were left disappointed and we would like to request a part refund for our stay, given we were not given the option to select our package, did not do any of the guided excursions and had to pay additional fees for the horseriding. We would also like to request compensation for the Cristina Estancia tour considering the quality of the experience and trip which we hadn’t chosen ourselves. Please let me know if you have any questions and we look forward to your response.

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维克·舒尔茨-美国旅行时间:2019年3月

10

客户评级探险归来后,我们会问客户:“在0-10的范围内,10是最高的,您向朋友或同事推荐Swoop的可能性有多大?”雷竞技raynet

行程,转移,旅游,景点都是顶级品质。这次旅行超出了我的期望。我们这么幸运,这16天,没有天气问题。每次巡视,景区,计划活动都可供我们使用。我理解,这是一个例外,不是三月旅行时的规则。如果我们经历了恶劣的天气,我可能会感到失望,但我不是。事实上是有趣的,特别是留在yurt。观点,旅行,食物,指南结束全部精彩。唯一的惊喜是在斯特拉,我们分配了饭店吃饭。对我们来说最大的惊喜是我们必须走路的长度/距离。并非所有的踪迹都是伟大的形状,我们2人遭受瀑布,一个需要医生(不是我)。 the only animal we didn't see that we wanted to see was the puma, however, we did see results of puma hunts.we met people that we enjoyed talking with and maybe see again, we'll see about that. what i was most pleased with was the itinerary. being able to travel in both chile and argentina and cruising the wild waters of the straits and fjords, for us, truly demonstrated the wild beauty of patagonia. we felt we didn't miss anything while fulfilling a dream to visit this part of the world. we did have airline issues but it was not due to anything swoop did. AR is a cheat airline, charging for bags and not even offering water to passengers on one flight. they also striped down planes of all amenities that i would normally find on similar aircraft if flown in the US. LATAM was OK , however, they did switch my reserved seats and i was unable to check in online. once again, this has nothing to do with swoop. highlight was camp patagonia. we were able to customize our hikes where as we couldn't do that in chalten . totally liked the day cruise in calafate. perfect for us. stopping at sights and taking short walks with spectacular views. i want to emphasize that ALL our guides/ tours were exceptional. we were delighted with each person who took us around showing what patagonia has to offer. we also discovered the most delicious candy bar that the guides gave us. we looked for this bar and bought it wherever we could. just know, you guys put together a fabulous trip.

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斯蒂芬·斯特劳斯-美国旅行时间:2019年3月

10

客户评级探险归来后,我们会问客户:“在0-10的范围内,10是最高的,您向朋友或同事推荐Swoop的可能性有多大?”雷竞技raynet

有很多亮点。我们非常喜欢瓦拉斯港及其周边地区。我们围绕PV开展的各种活动非常有趣和多样化;与一位优秀的鸟类向导卡洛一起去阿勒塞森林自然公园观鸟是一次很好的徒步旅行,我们看到了许多鸟类;皮划艇穿越峡湾的旅程很有趣,我们出色的导游帕兹也很有趣,我们在一个羊场吃午饭,这很特别。在休息日,我们租了一辆车,驶入Petrohui国家公园,沿着奥索尔诺火山的侧面徒步旅行,虽然有点挑战,但确实很有趣。梅罗·高乔B&B酒店是最好的住宿场所,员工众多。波多黎各瓦拉斯是一个散步的好地方,我们找到了很多好吃的地方。巴塔哥尼亚之旅的第二阶段真的很棒。我们在租车方面有很好的经验,并且能够设法加油。来到Estancia Cerro Guido是一个真正的亮点。工作人员很好,住宿也很好,很有趣。最后,我们每天都去托雷斯·德尔·佩尼(Torres del Painey)徒步旅行,一天就驱车穿越了公园的大部分地区。这是一个壮观的风景,我们特别喜欢到弗朗西斯山谷的渡船,远足到了望台真是太棒了。我们进行的其他徒步旅行也是由Estancia的工作人员建议的,这些都非常棒。我们看到了很多瓜纳科斯、美洲狮、弗拉门戈、天鹅和鹅。Estancia餐厅的食物非常棒,我们与餐厅的服务员进行了非常愉快的交谈。非常特别的地方。在埃斯坦西亚的第一个晚上,经过一天漫长的旅行,能够在日落中看到托雷斯夫妇是很特别的。我们已经告诉我们的朋友,我们的智利之旅总体上是多么美妙,尤其是在这些地方。我们惊讶地发现智利的每个人都是如此开放,与我们遇到的每个人交谈是多么愉快;即使是那些英语说得不多,而我们西班牙语说得很少的人,大部分情况都很糟糕。我们也有机会会见了Estancia的一位主人,他正在参观牧场,并进行了一次非常有趣的谈话。巴塔哥尼亚的天然气状况并不令人惊讶,但我们确实发现,通过一些计划,它是可以控制的。

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